Itineraries & Tour Information.

The information contained in any promotional media, brochures, products sheets or web site, relating to the multi-day tour products offered by Mount Classics, is valid from the 1^st June 2008 until 31^st May 2009, unless updated by a subsequent edition. Should there be any change to a published itinerary then you will be notified at the time of booking.  Please note that some images used in the promotional material may not necessarily be included as part of the tour.

Tour Prices.

All prices are quoted in New Zealand dollars and are fully inclusive of all marketing costs and local taxes.  Mount Classics reserve the right to change the prices due to changes in currency exchange rates, new or increased government charges, taxes or other levies, or increased charges by our product suppliers. Should the level of any increase to the quoted tour price exceed 10% then you will be entitled to cancel your booking without any penalty. A full refund of your booking deposit will be given. Once your tour is paid for in full then the cost will be guaranteed.

Booking Deposits.

A nonrefundable booking deposit of 25% of the tour cost is required to confirm your booking.  The booking deposit must be paid in full within 14 days of your booking request.  Failure to pay the deposit in time may mean that your tour booking will be canceled.

The balance of the tour cost must be received by Mount Classics no later than 45 days prior to the tour departure date.  If full payment is not received by this date, we reserve the right to cancel the booking.

Bookings made within 45 days of the travel date must be paid in full.

Late Booking and Amendments

Bookings made within 14 days of the departure date may be subject to a 10% late booking fee.  Any amendments made to a booking within 14 days of the departure date may also incur a 10% amendment charge.

Cancellations

Should you cancel a booking that had been confirmed by Mount Classics then you will forfeit your booking deposit of 25%. Should you cancel your booking once the final balance has been paid then the following cancellation charges will be made.

Between 44 and 21 days prior to departure, 50% cancellation charge.

Between 20 and 8 days prior to departure, 75% cancellation charge.

After 7 days prior to departure, 100% cancellation charge.

Refunds

Once the tour has begun than no refunds will be payable for any reason, nor will any refund be paid in respect of any portion or activity of a tour that had not be taken.

Changes and Cancellations made by Mount Classics..

In the unlikely event that we are required to make changes to the itinerary, accommodation used and activities included in a tour, to those listed in the tour itinerary, then any such changes will be notified to you as soon as possible.  Should these changes be unacceptable to you, you have the right to cancel your booking and receive a full refund of your booking deposit. Our tours are planned many months in advance of the departure date and there are occasions when changes have to be made that are outside of our control.  Mount Classics will endeavor to reduce any such changes and will always endeavor to use replacement accommodation and activities of a higher grade.

Mount Classic reserve the right to change the tour arrangements once a booking is confirmed, due to safety or adverse weather conditions or for any other operational reason, but will notify you or your travel agents as soon as possible of such changes.

Note that compensation or refund for a tour will not be due in such cases as war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, technical transport problems or any other reason beyond our control.   [cont'd next column]

 

As per usual tour company practice, we require a minimum number of persons to make each tour viable, these numbers are published in our documentation. Should we not receive the required numbers then we may choose to cancel the tour. The decision to cancel any tour is normally made 45 days prior to departure.  Should a tour be canceled by us for this reason then a full refund of your booking deposit will be made, or you can reschedule your tour for an alternative departure date.

Meals and Accommodation.

The tour costs are based using twin share hotel rooms.  All rooms will be of a minimum standard as stated in the tour itinerary and will have private facilities.  Single occupancy rooms are available, see the tour information details for rates. Single room booking requests must be made at the time of booking, any change made after this may be incur a 10% surcharge.  A full breakfast is included each day, lunch and dinners will be provided on most days as per the itinerary.

Personal expenses.

The tour price does not include any personal costs such as tips, phone calls, laundry, optional excursions, beverage or wines etc. that are not specifically noted in the itinerary.  All such costs are your own responsibility.

Smoking.

Smoking on all public transport and tour coaches is not allowed under New Zealand law.  Stops are provided at regular intervals for the benefit of smokers. Smoking in hotels rooms is not normally allowed, should you require a smoking room then this should be advised at time of booking.  Smoking is not allowed in public cafes, restaurants or other public places, suitable outside areas are usually provided though.

Health, Fitness.and special needs.

Mount Classics require that you warrant that you are in sufficiently good health to be able to participate in the tour.  We are not able to provide any medical or physical assistance and should this be needed then we require that you are accompanied by a suitably able companion.  Should you have any special mobility or other needs, such as special diet, then you are required to inform us when making your booking.  We shall make every effort to accommodate these requirements but do so solely at our discretion.

Air Travel.

The tour prices do not include any international or domestic air transport unless specifically stated in the tour itinerary.  It is assumed that you will be joining and leaving our tours in Auckland.  Should you require an alternative location then please advise us when making your booking.  Note that a departure tax is payable when departing New Zealand, this is currently $25.00 NZ.  You are required to pay this at the airport of departure.

Passports and entry requirements.

It is your responsibility to ensure you have a valid passport, obtained any entry visas and comply with all entry rules and regulations of New Zealand.

Complaints.

Should a problem occur during your tour then you should advise your tour host immediately, when every effort will be made to correct any justifiable complaint.  Should this not resolve the matter to your satisfaction then you should contact the Mount Classics office in New Zealand directly. Should you still be unsatisfied with the handling of your complaint then you should send details of your complaint in writing to the Mount Classics office in New Zealand within 30 days of returning home. Please note that Mount Classics are full members of the Tourism Industry Association of New Zealand and are a Qualmark endorsed visitor transport provided, both organisations require us to act in a professional and ethical manner.

Travel Insurance.

It is strongly recommended that you have adequate holiday travel insurance.  This should be adequate to cover all medical costs such as repatriation in cases of serious illness, accident or death, loss or damage of personal belongings, cancellation of your travel plans etc.  Your travel agent can supply details of suitable cover.

Terms and Conditions - 29 May 2009.