Cruise Tour Signature Class Tour Booking Terms and Conditions. August 2010. Mount Classics accepts your booking upon the following Terms.1. While we will endeavour to provide the vehicle of your choice, we reserve the
right to provide an alternative vehicle of a similar or higher specification should there be a mechanical or other problem, which cannot be resolved.
2. Should we be unable to provide your tour
through our own fault, [excluding acts of nature, terrorism or war] then a 100% refund will be given.
3. Your tour itinerary will be followed as closely as possible but in some cases may be affected
by adverse weather or road conditions; in such cases alternative destinations and activities of a similar nature will be offered.
4. Changes made by operators of attractions and activities we visit
are outside of our control but we will endeavour to minimise such occurrences by close liaison with the operators.
5. Should you choose to shorten the tour for any reason then no refund is payable for any unused portion of your tour booking.
6. Your booking will only be accepted upon receipt of a 25% booking
deposit. The balance of the hire fee is payable 14 days before the hire date, Should you cancel before the final payment is made then your deposit will be refunded less a $100 admin charge. If you cancel
after the final balance has been paid then the booking deposit of 25% will be lost, the remaining 75% will be refunded to you. [We strongly recommend you have adequate holiday insurance cover].
7. Our cancellation policy is as follows. Your booking deposit [25% of the hire fee] will be refunded as follows:
a. Within 14 days of the hire date, no refund.
b. Before 14 days from the hire date, a full refund less a $100 admin fee.
8. Should the hire period exceed that which has been booked then we will invoice any additional time
at the hourly rate for the hire, in 30-minute segments. Any such additional charges we be made to the credit card used for the booking.
9. Only the number of passengers for which the tour has been booked will be carried.
10. We accept no responsibility for and injury to persons or damage or loss of personal possessions belonging to
those persons except that which we have legal obligation so to do.
11. We accept no responsibility for any incident, delay or changes to the arrangements, which are outside of our control.
12.
Our vehicles are fully licensed as Passenger Service Vehicles, hold current Certificates of Fitness, are fully insured and will be driven only by Passenger Service endorsed drivers.
13. Where seat belts are fitted, it is the responsibility of the passengers to use them.
14. No smoking will be allowed in the vehicles.
15. Any damage caused to the vehicles by the hirer we be charged for.
16. Signature Class Tours are designed for group bookings. The total vehicle hire charge will be payable in full regardless
of the number of persons who actually take the tour on the day. If Mount Classics are advised at least 24 hours before the tour date of a reduction in the group size, we will endeavour to change the booking
for a smaller capacity [and lower cost] vehicle. Any unused destination and activity charges which have been booked in addition to the vehicle and guide hire will also be refunded where possible. The Tour
Group leader making the booking will be responsible for all charges and should make others in the group aware of this.
17. Where a Cruise Ship fails to make port due to weather or mechanical difficulties, a 100% refund will be provided.
18. If the cruise ship is delayed or arrives on an alternative date, every
effort will be made to reschedule the tours, if we are unable to do this then a full refund will be given.
19. Unless where prepayment is a requirement of booking, all accounts are payable by the 20th
of the month following date of invoice. We reserve the right to charge interest at 2.5% per month and a late payment penalty of 10% on any overdue accounts. If the account is not paid within 30 days after
due date, our debt recovery agency may charge you a fee equal to 25% of the unpaid portion of the invoice and other collection costs not covered by the fee. The minimum fee will be $25.00. Exception for Standard Tours [per seat] Bookings. August 2010. The refund policy for canceled tour bookings for our range of standard tours, TRG-1, TRG-2 etc. differs from the Signature Class conditions above in the following
way.
Your booking deposit [25% of the hire fee, per person] will be refunded as follows:
a. Within 14 days of the hire date, no refund.
b. Before 14 days from the hire date, a full refund less a $25 admin fee per person.Please note. All deposit money paid to us is held in a separate clients
deposit account and is only transferred to our own bank account 14 days before the hire date, when the final balance due is payable. All interest from this account is paid to the Waipuna Hospice,
Tauranga, our selected local charity.
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