Here are some of the frequently asked questions we receive.
Q. How long will we need the wedding car for.
The average booking is 3
hours. This allows us time to collect the bride from home, transfer to the ceremony location, about 1.5 hours for photographs and then transfer to the reception.
Q. When does the hire time start.
The hire time begins when the wedding car arrives at the first pickup address. If this is outside of the main Tauranga or Mount Maunganui area, then a relocation
fee is charged to allow the cars to get to the location. See our price list for details of the relocation charges.
Q. What if we are delayed.
If you find on the day that you need the
cars for a longer period than you have booked for, this is not a problem. We will extend your hire for as long as you wish, and the extra time will be invoiced after the wedding in 30 minute
segments as per our booking conditions.
Q. Do you provide cars for areas outside of your location.
Yes, our cars may be booked for any location in the North Island. We have a
relocation fee listed on our price list for most of the main centres but please contact us for a detailed quote for areas not listed.
Q. Who travels in the wedding cars.
Usually the
Bride, the person giving her away and the Bridesmaids travel to the ceremony, then after the wedding, its the bride and groom plus all the attendants for any photos and transfer to the reception. If you book
more than a single car then you have more options. The Bridal can also be used first to transfer the Grooms party to the ceremony location, you should allow an extra hours hire for this service.
Q. How does the Groom get to the ceremony.
Often he makes his own way, escorted by his best man and any other groomsman, using a private car. If required we can also do the transfer in the
Bridal car before we pick up the brides group, allow an extra 30 minutes for this if locations are close. You may also want to book 2 cars if your wedding party is large, then one car will collect the groom
first.
Q. Who decorates the cars.
This is part of our service. All cars are decorated with traditional white satin ribbons, a bow is tied on the front of the car and floral
decorations are placed on the parcel shelf. We have a range of ribbons and bows in white and ivory. If you wish we can provide different colour ribbons and alternative decorations for which there may
be a small charge..
Q. How much in advance should we book our car.
It is best to reserve your car as soon as possible, normally when you reserve your ceremony and reception
venue. If it is a popular day or time of year you should consider booking at least 6 months in advance. We often receive bookings 12 months in advance for the most popular dates and cars.
Q. Can we get married on a day other than Saturday.
Yes, you can have your wedding on any day. We offer discounts for non-Saturday weddings and its also easier to hire venues at short notice.
Q. Do you provide any drinks or refreshments.
No. As we do not have a liquor license we are not allowed to. However, we do provide a champagne bucket, glasses, ice and a chilly
bin so that you can bring along any drinks or nibbles you wish. We will serve these to you, normally when the photos are being taken. If you book a post reception transfers then we provide a
bottle of bubbly free of charge with our compliments.
Q. Do you have umbrellas in the cars.
Yes, each car will have a minimum of 2 umbrellas for the rare occasions it rains here in the sunny Bay of Plenty.
Q. What if there is a breakdown with the wedding car.
This is very
unlikely as our vehicles are always maintained to the highest standards. If there is a breakdown though, we will always have a back up vehicle on standby so you are guaranteed to get to the wedding
[though it may not be the same model as you booked]. In the case of a breakdown and the need to use an alternative car we give a 50% refund.
Q. Are children allowed to travel in the cars and are child seats provided.
Yes, we do carry children in the cars but it is at the clients own risk. Not all of our cars have seat belts
fitted, but where they are it is the responsibility of the passenger to use them, or in the case of children, their parents or guardians. We do not provide child seats. Note that some of the older cars do
not have seats belts.
Q. What if we cancel our booking.
We have a cancellation policy, please see our Wedding Terms and Conditions documents for full details, these can be found on
the PRICES page of the web site.
Q. What do you do with the booking deposit, is this secure.
All deposits taken for bookings are paid into a separate clients deposit account, only
when the final payment falls due 1 month before the wedding, is this money transferred to our trading account. All interest from this special account is donated in full to our selected charity, The
Waipuna Hospice.
Q. Can we use our private cars if we also hire your wedding cars.
Yes, you are free to use any private cars or other Wedding Car company cars for the wedding when you
book our vehicles. We will liaise with other drivers to make sure that the day runs smoothly but can not accept any responsibility for any issues outside of our own control. |
